Products and Services
Since our inception, the composition of our business segments has been evolving, because we have been dedicated to better serving our consumers and business partners by enriching and expanding our services.
We operate various mobile apps, mobile sites and websites that allow consumers to conveniently explore their automobile transaction options and allow our business partners to efficiently reach out to prospective consumers. In September 2017, our online channels had approximately 51 million MAUs, and some of these users inquired about automobile transactions or auto-related transactions and the estimated aggregate value of these automobiles pursuant to such inquiries reached approximately RMB90 billion.
Transaction Service Teams
An integral part of our online platform is our omni-channel operational capabilities, which seamlessly integrate our online channels, our transaction service teams, and dealership stores within our auto dealer cooperative network, to offer consumers a convenient and informative automobile transaction experience. As of June 30, 2017, we have over 370 employees in our call center, who are mainly responsible for following up consumers’ inquiries and customer support, and over 3,300 employees on our local service team, who are mainly responsible for on-site services for consumers to facilitate transactions.
Auto Dealer Cooperative Network
We work with a network of auto dealers to deepen our market penetration and broaden consumer reach. As of June 30, 2017, the auto dealer cooperative network is comprised of over 15,000 dealership stores across over 300 cities in over 30 provinces or equivalent regions in China. As of September 30, 2017, we also had cooperative relationship with 100 independently operated Yixin-branded experience stores.